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My JetPack was supposed to have used about 4 GB Sunday, 8/2. I visited the sites I usually visit each day, and over the course of a year I have averaged less than 0.25 GB used per day.This increase was a shock, and I am wondering if this is a glitch anyone else has experienced. I use a laptop, run no apps or video and do not stream audio. I use Flash Blocker, which helps reduce the gigabytes I use.
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First thought is computer was downloading updates, which is usually done automatically.
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I have also. I weekly check my computer settings to make sure all updates ask before downloading, so thats not the reason. I also have had more unexplained usage for the last 2 months. I have had service for almost 3 years now and this is not first time this has happened. so hate to say it but i am now looking in to going with Sprint.
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Did you signup for Windows 10? If you did, this is being pre downloaded and the size is about 4GB
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We certainly don't want you to consider leaving us, alakid77. I understand knowing exactly what data is being used for is important. Have you tried using our Data Utilization Tool? http://www.verizonwireless.com/support/data-usage-faqs/?lid=sayt&sayt=data%20utilization* This can be very helpful to break down usage details.
VanessaS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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Same thing happened to me this week. On Monday the Jetpack showed what is historically a month's worth of data usage in one morning and my computer was not even on!
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You can file a complaint with the FCC. It is very easy and quick. This way there is a solid database of users who have this same issue and someone to research it.
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We certainyly want to get to the bottom of this to prevent a similar occurence in future, Montanaann. Are other devices connected to the Jetpack as well? Do you typically leave the Jetpack on while computer not in use?
YaleK_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Hello,
I see no way to reply to any messages in the forum even though I am signed in. What do I have to do to reply in the forum?
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I have a PC, an IPad and two smart phones. I do not connect the phones to wifi and only occasionally the iPad. The data overage comes through the Jetpack and I do not stream anything or watch movies. This last time, the data overage showed up on a Monday morning and then another big blip on Tues around noon. I was not doing anything unusual and there were no software downloads occurring.
Of particular note, when I called customer service, the answer was to reboot the Jetpack and upgrade my plan; a monthly insurance fee was also pitched to me. Had I taken these 'solutions', it would have cost me another $156/year. Being on a fixed income, I can't afford this.