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Data not available?

Miembro

I bought the jetpack friday to use at the lake. I turned it on saturday after charging but didnt use it. When we got to the lake i took it out, turned it on. It says theres no data plan connected? But the sales rep told us it was linked to our account. I spent 200 dollars on this thing, how do I fix this? How can I get it connected to our data.

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Re: Data not available?

Asistencia al cliente

Sfountain, we certainly want you device up and running. We are sending you a Private Note. 

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Re: Data not available?

Miembro

I have same problem how do I fix this

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Re: Data not available?

Asistencia al cliente

This is not the type of experience we want you to have with your Jetpack, Darlenet. Allow us to gather more information to be on the same page. What type of device are you connecting to your Jetpack and when was the last time they worked correctly? Does the service get better if you move to a different location?

VictorC_VZW

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