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Turned off data and roaming, still charged for texts on trip overseas

flashtobang
Miembro

I turned off cellular data and denied roaming access for a recent trip to Grand Cayman. When I was in my hotel room, I used my phone on wireless to send text messages. The network symbol had an X. When I got home, I was charged $91.55 in "Text Global Roaming." How is this possible if data and roaming were turned off? How do I reverse these charges?

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Re: Turned off data and roaming, still charged for texts on trip overseas

ChiefPopeye
Novice

I am sorry that you have experienced this surprise overage. there is not a way that I know of to reverse the charges. however in the future there is a way for you to send and receive texts from your Verizon phone over the WiFi network only so you can disable your cellular connection all together and not receive roaming charges. Verizon offers a my Verizon messenger service that you can access from your Verizon Wireless account online and also from an app that you can download on your phone. the app will use WiFi data instead of a cellular network connection when you turn off the cellular connection from your phone. I hope this helps in the future. Also if your phone supports Advanced calling 1.0 you can make voice calls from the messenger app over WiFi as well. just make sure to set it up so your cellular connection is OFF but WiFi is ON.

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Re: Turned off data and roaming, still charged for texts on trip overseas

pherson
Leader

You cant.

Texts are not sent over the data network, they use the phone network.

Lesson learned for you.

Best wishes

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Re: Turned off data and roaming, still charged for texts on trip overseas

Snn5
Líder Sénior

You can turn off mms roaming and data roaming, but IDK of a way to disable roaming for calls/texts since they use the cellular voice network and not data.  Well, there is always airplane mode and turning on wifi for which you can use another app like Hangouts with a Google Voice number to call and send texts.

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Re: Turned off data and roaming, still charged for texts on trip overseas

sprmankalel
Leader

The best way to avoid roaming charges is to not take your United States based phone outside of the USA. Phone stays in US phone has no change of roaming.

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Re: Turned off data and roaming, still charged for texts on trip overseas

Lkhill55
Miembro

Or you can just buy a $25-40 international roaming plan on the Verizon website.

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Re: Turned off data and roaming, still charged for texts on trip overseas

ChiefPopeye
Novice

I am sorry that you have experienced this surprise overage. there is not a way that I know of to reverse the charges. however in the future there is a way for you to send and receive texts from your Verizon phone over the WiFi network only so you can disable your cellular connection all together and not receive roaming charges. Verizon offers a my Verizon messenger service that you can access from your Verizon Wireless account online and also from an app that you can download on your phone. the app will use WiFi data instead of a cellular network connection when you turn off the cellular connection from your phone. I hope this helps in the future. Also if your phone supports Advanced calling 1.0 you can make voice calls from the messenger app over WiFi as well. just make sure to set it up so your cellular connection is OFF but WiFi is ON.

View solution in original post

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Re: Turned off data and roaming, still charged for texts on trip overseas

ChiefPopeye
Novice

If you felt that the charges were "Erroneous" you could contact Customer Care at 18009220204 and beg them to forgive you. no promises they will be able to help but it never hurts to ask'

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