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TravelPass Rip Off

Tycooper
Miembro

This is ridiculous. My new 24-hour period just started (3:00pm)...and I am informed that my high allowance has already been exhausted (for the remainder of the 24-hour travel pass session). What? This has happened for 6 days straight. Next time I travel, I will purchase a local SIM chip for my phone.

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Re: TravelPass Rip Off

jav6
Sr. Member

Did you not check out the International Travel FAQ's or Trip Planner prior to travelling?  What are you using that is consuming so much data?  Maybe there was another/temporary plan that would have met your usage requirements better?

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Re: TravelPass Rip Off

Tycooper
Miembro

I pay USD$10 for 0.5GB in 24 hours of “high speed” data. I cannot possibly come close in 3 minutes Facebook and Instagram surfing.  Have you ever used TravelPass?

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Re: TravelPass Rip Off

jav6
Sr. Member

I have Travel Pass so I can make/receive phone calls and text messages when traveling outside the US, not surf the Internet or spend time on social media.

Re: TravelPass Rip Off

Community Manager
Community Manager

Tycooper, we certainly want you to enjoy using TravelPass when traveling outside the USA. As our valued customer, your global usage concerns are our concerns too. Please keep in mind that a 24 hour TravelPass session starts when you place or answer a call, send a text or use data in a TravelPass country. This includes background data and automatic updates. Incoming texts do NOT start a session. When ½ GB of data is used in one TravelPass session, the data speed will be reduced. Speed will resume with the next session.

Although having access to TravelPass is a very good option, a lot depends on how you're using your mobile device while traveling abroad (e.g. . I also recommend use of Wi-Fi whenever a signal is available. As a friendly reminder, when you're connected to Wi-Fi you won't incur any data usage because you aren't using the Verizon Wireless network. RobertC_VZW

 

Follow us on Twitter @VZWSupport

 

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: TravelPass Rip Off

TICKETBABE2
Miembro

I too got a message within less than 24 hours that I exceeded my plan & charged another $25 after initial $40..hadn't even made it to my destination..& don't even know what I exceeded or what's left. Lousy plan in airplane mode.  Why isn't there a way to tell what I'm using so I don't go over?  Never again will I waste money on this..I have to remember to turn off data every time I leave Wifi. This is nuts.

Re: TravelPass Rip Off

Community Manager
Community Manager

No one likes unexpected charges, I know that I don't. Especially when traveling. We certainly want to take a closer look so we can resolve this for you. I have sent you a Private Message to begin.

RosanneM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: TravelPass Rip Off

lukevinyl
Sr. Member

"initial $40" ....means you are on the plan that gives 100MB of data.

100MB is roughly a tenth of a GB which is not much. So yes, this can be used very quickly and is certainly not for the things you would normally use the data for and should be limited to basic web searches, navigation and email. Each 100MB after this is going to be an additional $25 which is why the TravelPass feature is a better value for data but still needs to be conserved for international travel and isn't for streaming movies or even music.

There ARE ways of telling what you are using but it varies depending on the phone. The general rule of thumb is to leave your data turned off if travelling internationally and to only turn on if away from wifi but to turn back off after using for your directions or web search and such...

You are roaming on not only another carrier's network, but also internationally with a foreign sim card which is not cheap-- especially for data. So-- needless to say this is not intended to be a substitute for a dedicated domestic internet connection and if you use it as such, you will pay for it.

Re: TravelPass Rip Off

VR4949
Miembro

All I am saying that it is OK to reduce the speed but  The speed should be enough to search on the web check emails .  It  was first time when I used Verizon’s travel pass last month .  After .5 GB of data use my speed was so slow that I can barely open my emails .  Luckily I did not cancel my T-Mobile’s line which has international package on it .   They also slow down your speed but it is much faster than VZW .

All I am asking is don’t give me 20 Mbps LTE speed when I am traveling internationally but at least you need one or two Mbps speed to do the basic surfing on the Internet .  I will ask Verizon‘s CEO to travel with the same what they are offering to customer when they’re traveling internationally and feel how exactly frustrating it is when you are sending an email and suddenly you receive a text message that you have  reach to the data limit for the day.  After that sending every email will  take  long time.

  All I am asking is Please compare  your plans with other competitions  .

It is good to have the best coverage in the nation and worldwide .  But it should be used able .

It is like having enough food in your lunchbox but you can have only one bite in entire day.

Re: TravelPass Rip Off

mama23dogs
Líder Sénior

Travel pass is not an all you can eat buffet.  You are using your domestic plan.  And without Wifi, you may use more data than you would at home. 

Per the FAQ

TravelPass te permite usar tus asignaciones de llamadas, textos y datos nacionales mientras viajas fuera de los EE. UU. en más de 130 países por una tarifa diaria baja.

Instead of paying per minute, per message, or per MB you'll be charged a flat rate with TravelPass. La tarifa diaria cuesta $5/día en México y Canadá y $10/día en otros países donde TravelPass esté disponible. You'll use your minutes, messages and data allowances from your domestic plan. 4G data speeds apply for the first 512 MB/day with 2G reduced speeds thereafter. El cargo diario se aplica solo a los días que usas tu servicio fuera de los EE. UU., Puerto Rico e Islas Vírgenes de EE. UU.

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