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Should I have been charged $10.00 dollars to Mexico, if it didn't work?
JAMPIN18
Newbie
‎03-02-2018 03:35 PM

We was charged $10.00 for trying to use the cell phone is Mexico, it never worked.

Please see if we could get this charge removed. Thank you for your help with this

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Re: Should I have been charged $10.00 dollars to Mexico, if it didn't work?
jav6
Champion - Level 3
‎03-02-2018 06:18 PM

This is primarily a user-to-user Community Forum with Verizon reps watching and offering advice.  You might need to call 800-922-0204 or *611 to get quicker support.

...Just another VZW customer...trying to offer some assistance...
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Re: Should I have been charged $10.00 dollars to Mexico, if it didn't work?
vzw_customer_support
Customer Service Rep
‎03-04-2018 03:43 PM

I am disappointed to see your phone didn't work properly while you were in Mexico, JAMPIN18. I realize it's important to resolve the concern you have with the charge so I have sent you a Private Message here in the forum. Please access https://community.verizonwireless.com/inbox to continue.

 

 

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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