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Can I call from Mexico to Mexico on the New Verizon XL Plan?

Miembro

Just got off the phone with a Verizon rep. I was told that with the New Verizon Plan XL I was able to call Mexico from the USA, and call the USA while in Mexico. But I was told that I will be unable to call a Mexico number while in Mexico unless I add the TravelPass for $2 a day. ¿Es correcto?

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Re: Can't call from Mexico to Mexico on New Verizon XL Plan

Líder Sénior

That is what travelpass is - able to call/text within that country to numbers in that country and numbers back in the USA

From Verizon TravelPass FAQ:

¿A qué países puedo llamar con TravelPass mientras viajo fuera de los EE. UU., Puerto Rico e Islas Vírgenes de EE. UU.?

If you’re in a TravelPass country, then you can use TravelPass to call phone numbers within the country you're in or call back to the US. You’ll need to add the International Services Enabled feature to your account in  Mi Verizon if you plan to call countries other than the US, the country you’re in or plan to travel to a country not covered by TravelPass.

Si llamas con TravelPass a un país que no sea los EE. UU. o el país que estás visitando, se te cobrará la tarifa internacional de ese país. Para obtener tarifas internacionales, visita nuestra página Opciones de servicio internacional (desde los EE. UU.) .

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Re: Can't call from Mexico to Mexico on New Verizon XL Plan

Sr. Member

Viajo mucho a México y Canadá, ¿puedo usar mi teléfono como hago en EE. UU.?    

Sí, puedes hacerlo. Usar tu teléfono en México y Canadá como lo haces en los EE. UU. nunca fue tan fácil y económico. Si tienes el tamaño de data XL o más grande, puedes hacer llamadas, enviar textos y usar data en México y Canadá:

  • Llamadas ilimitadas
  • Mensajes ilimitados
  • Usar tu data del plan nacional

Si tienes los tamaños de data S, M o L, puedes obtener estos beneficios con TravelPass para México y Canadá por solo $2/día.

The new Verizon Plan FAQs | Verizon Wireless

Y

International Trip Planner | Verizon Wireless

¿Puedo usar mi dispositivo fuera de EE. UU.?    

Depende de tu dispositivo.

  1. World Devices: These devices can be used in the US and in more than 220 other countries. In addition to CDMA, they’re built with 1 or more of the following technologies:Visita nuestra página Dispositivos internacionales para encontrar un dispositivo que funcione a nivel internacional.
  2. Non-World (CDMA only) devices: These devices are designed to use network technology available only in the US, Puerto Rico and US Virgin Islands. They won’t work in other countries.

Visita nuestro planificador de viajes para determinar si tu teléfono funcionará en un país específico y para obtener más información sobre cobertura y opciones de precio.

Nota: Si tienes la aplicación My Verizon, visita Verificación de servicio internacional para ver si tu dispositivo es compatible con un país o crucero específico.

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Re: Can't call from Mexico to Mexico on New Verizon XL Plan

Líder Sénior

Not true, the plan you get with XL plan is equivalent to the TravelPass. 

How how are you dialing the number?

are you dialing a 1 before the number if it is a cell (not 01)

Have them call you so you can store the number, I've had that work. 

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Re: Can't call from Mexico to Mexico on New Verizon XL Plan

Miembro

Thank you for the reply, but nothing in that section mentions anything about calling Mexico from Mexico. Again I need some confirmation that the Verizon phone representative was wrong. I asked multiple times and she stated multiple times that I would be unable to call Mexico numbers while in Mexico. I just don't want to have overage fees if I don't have the "TravelPass" that the representative said is required to makes calls from Mexico to Mexico. I understand that a "TravelPass" is included in the XL plan but nowhere does it state that I am able to make calls within Mexico to Mexico based numbers.

I searched through as much of the Verizon site as I could cover, but I was unable to find anything that stated that Mexico to Mexico calling is included.

Assumptions on these kinds of things typically end up with hundreds of dollars in bills later.

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Re: Can't call from Mexico to Mexico on New Verizon XL Plan

Líder Sénior

That is what travelpass is - able to call/text within that country to numbers in that country and numbers back in the USA

From Verizon TravelPass FAQ:

¿A qué países puedo llamar con TravelPass mientras viajo fuera de los EE. UU., Puerto Rico e Islas Vírgenes de EE. UU.?

If you’re in a TravelPass country, then you can use TravelPass to call phone numbers within the country you're in or call back to the US. You’ll need to add the International Services Enabled feature to your account in  Mi Verizon if you plan to call countries other than the US, the country you’re in or plan to travel to a country not covered by TravelPass.

Si llamas con TravelPass a un país que no sea los EE. UU. o el país que estás visitando, se te cobrará la tarifa internacional de ese país. Para obtener tarifas internacionales, visita nuestra página Opciones de servicio internacional (desde los EE. UU.) .

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Re: Can't call from Mexico to Mexico on New Verizon XL Plan

Miembro

Thank you so much for finding that nugget of information. I looked through that section a bunch of times but missed the "within the country you're in" segment. I appreciate your time!

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