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Activation Incomplete Galaxy S8

SKIDZ1113
Miembro

I live in the US and currently am in Canada for business.  Last night I got a SIM notification icon saying activation incomplete after having my phone activated for a few months now.  Since this is occuring, I also am not getting the daily Verizon text message saying that I am using my travel pass, so I hope this isnt causing massive roaming charges to my account.  I have turned WIFI off and restarted the phone like most have mentioned.  Also, I have wiped the cache partition and the error still comes back.  Please help!!!!   Thanks!

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Re: Activation Incomplete Galaxy S8

Community Manager
Community Manager

SKIDZ1113, we want this resolved as quickly as possible for you.  We have sent you a private message with more details.  Agradecemos tu paciencia.

SeanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Activation Incomplete Galaxy S8

MATTSKAL
Miembro

I am traveling in Europe and having the same issue. Please let me know how to resolve.

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Re: Activation Incomplete Galaxy S8

SKIDZ1113
Miembro

MATTSKAL,

I was unable to get a fix until I came back to the USA yesterday. Verizon

messaged me privately though and looked at my account to make sure my

travel pass was working and that I wasn't being charged roaming. When I

got back in the states the error message was gone after I restarted my

phone. The fix they sent was to remove the SIM card and put it back in and

restart the phone. I simply just restarted when I landed back in the

country and all was well. Hope this helps you.

Jason

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Re: Activation Incomplete Galaxy S8

lukevinyl
Sr. Member

If any activation issues, the only way to get device to activate is on Verizon towers, hence why it would have re-activated when back in the U.S.

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Re: Activation Incomplete Galaxy S8

TERMAH52
Miembro

I am in Europe and have the same issue. I also can't seem to find where to ask Verizon for help for my specific phone.

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Re: Activation Incomplete Galaxy S8

Community Manager
Community Manager

We hope you're having a great time on your trip, TERMAH52. It's important your services are working correctly. Let's check further into this. Please tell us more about what's happening with your phone? Are you able to use the phone for calls, text, and data?

DanielleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Activation Incomplete Galaxy S8

TERMAH52
Miembro

Yes I can phone call from the apartment, text, and use internet. Haven't tried calling from other locations. My service was from NOS a Portuguese provider in Faror. When I tried to restart to refresh the connection in either Tavira or here in Santa Luzia (not sure) I get the incomplete activation notice. Not sure what it means but it may not make any difference unless I am unaware of a problem.

Sent from my Verizon, Samsung Galaxy smartphone

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Re: Activation Incomplete Galaxy S8

Community Manager
Community Manager

Thank you for the helpful information, TERMAH52. We're glad to hear the phone is working in the apartment. Please keep an eye on this and let us know if you continue to have the issue.

DanielleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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