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YOU SUCK!!
s8njr
Newbie
‎10-17-2011 06:56 PM

THUNDERBOLT WON'T TURN ON. CALLED TECH SUPPORT...TRIED THEIR OPTIONS, NO LUCK. WAS TOLD I COULD TAKE IT TO A STORE, IF NO SOLUTION THEY WOULD REPLACE IT. CALLED STORE. EXPLAINED SITUATION. ASKED IF NO SOLUTION FOUND WILL YOU REPLACE PHONE RIGHT THEN? ANSWER, YES. GOTO STORE...NO REPLACEMENT, OVERNIGHT DELIVERY ONLY OPTION. **bleep**...YES!!!! ON MY WAY HOME, FLAT TIRE....CAN'T CALL ANYBODY BECAUSE VERIZON ARE A BUNCH OF {word filter avoidance} LIARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Re: YOU SUCK!!
budone
Legend
‎10-17-2011 10:21 PM
Have a great night!
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Re: YOU SUCK!!
FV3riz0n
Newbie
‎10-17-2011 11:17 PM

I think you need a hug...

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Re: YOU SUCK!!
Abejero
Enthusiast - Level 3
‎10-18-2011 07:38 PM

I agree.  He needs a hug AND A NEW PHONE.

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Re: YOU SUCK!!
Dnakaman
Contributor - Level 1
‎10-18-2011 08:11 PM

Ok, so do you think Verizon flattened his tire or do you think it was just coincidence?  Might be a conspiracy here?  Never know.

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Re: YOU SUCK!!
RobB772
Contributor - Level 3
‎10-18-2011 08:46 PM
They may not have gotten a flat tire had the Verizon rep not told the OP that the problem would be resolved with a replacement device if the problem persisted. It's enough they have a non-functional phone but when a csr feigns empathy and the OP takes them at their word, and follows up on the csr recommendation only to be blindsided by another csr going down a different solution path, then throw in the flat and most normal people would be ticked off! The OP didn't state how far the Verizon store was. That alone could have been a substantial inconvenience.
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