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Stuck downloading firmware


My HTC Rhyme phone has been trying to download software from Verizon for about a week now. There has been an arrow in my status bar saying "Downloading Firmware" that won't go away. It is stuck at a little less than halfway finished. I am on wifi. I have restarted my phone numerous times and tried dialing *228 with no success. The battery is not removable. ¡Necesito ayuda!

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Re: Stuck downloading firmware

Community Manager
Community Manager

Hola verizonadia,

Let's see what's causing the problem!  Have you recently downloaded any new applications? Please advise your current software version: ?

Please follow us on twitter @VZWSupport

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