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Re: HTC Thunderbolt Random Shutdown

Expert

In all this time and devices, have you ever tried a different battery?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: HTC Thunderbolt Random Shutdown

Miembro

Last two are on a brand new battery courtesy of my Best Buy extended

warranty. Battery always reads 98-100% charge when I get the phone to turn

back on by taking the battery out and putting it back in. I can check this

if I get to that screen before the phone tries to connect to a cell tower a

blacks out or when it is airplane mode.

Hope this helps

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Re: HTC Thunderbolt Random Shutdown

Expert

Bummer.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: HTC Thunderbolt Random Shutdown

Community Manager
Community Manager

dmwesq, no worries. (7.02.605.10) is the latest software update provided by HTC at this time. You're on the right track.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: HTC Thunderbolt Random Shutdown

Miembro

Oooops. I'm sorry! Don't recall stating a "personal opinion about others.".

Will try not to do that again, but I honestly don't know what you are

referring to. Thanks for the "correction"

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Re: HTC Thunderbolt Random Shutdown

Community Manager
Community Manager

Having three replacement devices can be very frustrating KateaW. I'm sorry your phone is continuing to power cycle and thanks for trying all the steps provided. If you have already removed apps, cleared the browser history, and ensured you have the most updated software, the last step is a hard reset http://vz.to/1cVHiz7. If the hard reset doesn't fix the issue, a replacement is definitely the next step. I'm happy you have insurance and can replace your phone with out any issues. Please keep us posted and let us know if the hard reset worked or if you were able to replace your device.

KinquanaH_VZW
follow us on twitter @vzwsupport

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Re: HTC Thunderbolt Random Shutdown

Expert

no_to_HTC wrote:

Oooops. I'm sorry! Don't recall stating a "personal opinion about others.".

Will try not to do that again, but I honestly don't know what you are

referring to. Thanks for the "correction"

Actually that post wasn't directed towards you at all.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: HTC Thunderbolt Random Shutdown

Community Manager
Community Manager

Thank you for clarifying, no_to_HTC. I appreciate you taking so many steps to try and get this resolved. I would like to review your account options in detail to determine the next best step. Please follow me back and send a Direct Message with your account information. We will find a solution once and for all!

Gracias,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: HTC Thunderbolt Random Shutdown

Miembro

no_to_HTC,

We have received a request from 67.8.73.179 to reset your password. Si

have requested to reset your password, please follow the instructions below.

If you do not want to reset your password, disregard this message.

Your user account is controlled by an external system such as LDAP. Por favor,

contact your administrator.

As you can see, I can't log on. I don't know what the above message means.

I work on my laptop on my household wifi. So I guess we can't have a direct

talk about the Tbolt. My extended warranty is up on 11/18/13 at Best Buy. I

will drive the 20 mile round trip to turn in my 5th Tbolt and see what

happens with the next one(# 6). Where ever these "refurbished" Tbolts come

from I hope, hope, hope they have fixed the problem because I really like

this phone.

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