So I just spoke with someone at the customer loyalty office again who was completely baffled as to why I was told my promotion would be revoked if I bought a Thunderbolt. They also said that if you sign a new contract that you are entitled to maintain that renewal date price structure for the extent of that contract term unless you (customer) make changes. I mentioned the following (from Verizon’s contract) after I was told this to make sure I was getting the straight scoop:
Our Rights to Make Changes
Your service is subject to our business policies, practices, and procedures, which we can change without notice. UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOU'RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE.
The Verizon rep basically told me that everything I heard from the previous rep made no sense to her. The confusion continues.
