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Verizon chat not working

Miembro

I was in the middle of a Tier 2 support chat, on my laptop, when the chat disappeared.  I've tried (for hours) to get back into chat.  The chat window says, "Let me connect you with a live chat rep.  You are currently chatting with a Verizon agent."

But no rep ever comes online.  Multiple hours like this.

I got in line for a phone callback (on my working, non-Verizon landline).  Est wait time of 10 minutes.  It has now been 1 hr 35 minutes.

I'm hoping that a Verizon rep sees this, because I don't know what else to try.

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Re: Verizon chat not working

Miembro

Ah, ther main support number said to expect delays, due to reduced staffing from the virus.

That explains it.

View solution in original post

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Highlighted

Re: Verizon chat not working

Miembro

Ah, ther main support number said to expect delays, due to reduced staffing from the virus.

That explains it.

View solution in original post

0 Likes