cancelar
Mostrar resultados para
Busca en su lugar
Quisiste decir:
Highlighted

Unlocking device

Miembro

I have a pixel 4 on Verizon that I purchased in October. I have since paid off said Pixel 4. Verizon keeps telling me it's unlocked but whenever I insert an active T-Mobile or AT&T sim a notification pops up saying unsupported sim contact Verizon, I have always been current on the bill and I know mg phone is compatible with T-Mobile or Google Fi. Please help unlock my device that I've paid off

0 Likes
Highlighted

Re: Unlocking device

Miembro

Your phone should be unlocked on the 61st day after the date of purchase (or activation, depending on the circumstances), unless Verizon Wireless deems it to have been associated with criminal activities (e.g.: fraud) or you have reported it as lost or stolen.

0 Likes
Highlighted

Re: Unlocking device

Miembro

No it did not solve my problem. There is obviously something keeping my phone from being used on another carrier. I've filed a report with the FCC since Verizon is just refusing to help me fix my problem

 

0 Likes
Highlighted

Re: Unlocking device

Asistencia al cliente

mcdeezy12 , we always want you to have a phone that works & we are here to help. We do need to collect a few pieces of account-specific information to assist further that cannot be provided here in a public post for your personal & account security. I've sent you a Private Note. Please respond to our Private Note to continue. ¡Gracias! AliciaD_VZW

0 Likes
Highlighted

Re: Unlocking device

Miembro

I paid in full for the pixel 4xl in October last year & Verizon confirmed it's already unlocked since December last year. Since then, I have tried T-Mobile, AT&T & prepaid SIM card from overseas and none of them work! Always get SIM card not supported msg.

I have conference called Verizon & Google techs numerous times & no luck, they just blame on each other. So I don't know where to go from here......so frustrating!

0 Likes
Highlighted

Re: Unlocking device

Miembro

Please read below:

https://support.google.com/pixelphone/thread/23287873?hl=en&msgid=47430926

I expect same resolution. Thank you.

0 Likes
Highlighted

Re: Unlocking device

Miembro

I have purchase the phone, fully paid and its over 61 days. please unlock it

                                                                                                                           thanks

0 Likes
Highlighted

Re: Unlocking device

Miembro

I need to unlock my device because I am changing carriers.  Spectrum will be almost $40 less per month 

0 Likes