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no sound for any videos!! mad!!! HATE the update!!!! help please?

Miembro

my youtube and netflix and browser videos have no sound. the video plays but no sound. this new update has completely screwed everything up. i am disgusted with everything about it. i need a way to fix my sound and maybe put my keyboard back to the old way and ill be happy.

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Re: no sound for any videos!! mad!!! HATE the update!!!! help please?

Asistencia al cliente

Hello to you Grizzlee77!

Thank you for your assistance as well Breezex.  Very good suggestion.

Grizzlee77, please try this step and let us know if it worked.  If not, I would start with the easier troubleshooting first:

- Power Device Off
- Pull Sim card & SD Card
- Reinstert & Power on

Try and test again.

If it still continues I would recommend placing your phone in Safe Mode and trying it again to ensure other 3rd Party Applications aren't causing the issue.

Safe Mode: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50079

Please advise how these steps work out for you.

¡Gracias!

MelissaM_VZW
Follow us at Twitter @vzwsupport

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Re: no sound for any videos!! mad!!! HATE the update!!!! help please?

Sr. Member

Are you sure the volume is turned up?  My wife had this problem and the volume for videos was turned all the way down.  While a video is playing push the volume up button several times.

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Re: no sound for any videos!! mad!!! HATE the update!!!! help please?

Asistencia al cliente

Hello to you Grizzlee77!

Thank you for your assistance as well Breezex.  Very good suggestion.

Grizzlee77, please try this step and let us know if it worked.  If not, I would start with the easier troubleshooting first:

- Power Device Off
- Pull Sim card & SD Card
- Reinstert & Power on

Try and test again.

If it still continues I would recommend placing your phone in Safe Mode and trying it again to ensure other 3rd Party Applications aren't causing the issue.

Safe Mode: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50079

Please advise how these steps work out for you.

¡Gracias!

MelissaM_VZW
Follow us at Twitter @vzwsupport

View solution in original post

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Re: no sound for any videos!! mad!!! HATE the update!!!! help please?

Leader

you're 18 days late on your reply.

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