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Why can't I get the back off of my device?

Miembro

I just dropped my phone in water. I can not get the back cover over to dry it and clean. Help!!!

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Re: I have a 2015 Motorola Droid and just dropped it in water. I can not get the back cover off. HELP

Asistencia al cliente

I apologize for the delayed response, CHARAL33. The Droid Turbo will not have a removable back cover. Are you still able to turn the phone on? Do you have insurance on the phone? ZangY_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I have a 2015 Motorola Droid and just dropped it in water. I can not get the back cover off. HELP

Asistencia al cliente

I apologize for the delayed response, CHARAL33. The Droid Turbo will not have a removable back cover. Are you still able to turn the phone on? Do you have insurance on the phone? ZangY_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: I have a 2015 Motorola Droid and just dropped it in water. I can not get the back cover off. HELP

Expert

Many of the phones released in 2015 didn't have removable batteries. Did you place the entire phone in a sealed bag of rice for at least 48 hours before you attempted to turn on the phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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