Why can't I get music to play on my Droid Turbo 2?

[mike_deal]

I can't get music to play on my Droid Turbo 2. I took it back to the store, and they could not get it to play either. I tried wma and wav formats. Also used Google Play and a 3rd party app. What Now?

[Snn5 · Accepted solution]

According to the user manual page 43-44: 

• File types: Your phone can play MP3, M4A, AAC, AAC+, MIDI, and WAV files

https://ss7.vzw.com/is/content/VerizonWireless/Devices/Motorola/droid%20turbo%202/user%20guide/smart...

I might try MP3, as it is the most easily recognized format.  If the phone will not play that, you might look into a warranty replacement or defective exchange.

[tikibar1]

You said you tried a third-party app; have you tried Poweramp Music Player (Trial) - Android Apps on Google Play ?  It works well on an original Turbo for .wma files (that phone doesn't support them, either).