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Where is the software update for my device?

Miembro

Android Version 4.0.4

System Version - 6.16.211.XT912.Verizon.en.US

Baseband Version - CDMA_N_05.11.01PLTEDC_U_09.11.00

Build date Thu Jun 14 2012

I would think that there is a software update. However, All I ever get while checking for a software update is "Check for update is not available at this time. Try again later."

Ideas?

Muchas gracias

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Re: Software Update?

Community Manager
Community Manager

Thanks for reaching out to us SDraper. It does appear that a few software versions have been released since this version. Please clear your system cache and reboot. http://vz.to/10NaCip If no change, I suggest completing a factory reset http://bit.ly/PfOnz8.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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Re: Software Update?

Community Manager
Community Manager

Thanks for reaching out to us SDraper. It does appear that a few software versions have been released since this version. Please clear your system cache and reboot. http://vz.to/10NaCip If no change, I suggest completing a factory reset http://bit.ly/PfOnz8.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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Re: Software Update?

Miembro

I did (2) cache clears with no change...  The first factory reset took care of the issue and I was able to complete the update...  In hind sight...  I wish I would have done this sooner.

Gracias.

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Re: Software Update?

Community Manager
Community Manager

Thanks for the update. I'm glad the software update has come through.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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