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Already on my 2nd turbo 2 because Motorola said was defective due to update not functioning. Verizon and Motorola are clueless. My replacement doesn't even have the update. Guess I'll be filing a BBB complaint.
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Same issues here. Way to crap the bed on this too VZW. At least you're consistent.
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I'm about to do the same thing. This is a huge load of garbage. Lately Verizon customer service and technical support feels like they are completely clueless.
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Not sure why Verizon Tech Support can't come up with the fix for this but with some research I came across this .pdf(http://www.verizonwireless.com/dam/support/pdf/system_update/BPOD-H9887-SUA-moto-V7.pdf).
Download the software at the sites on bottom of document:
http://www.motorola.com/VerizonSoftwareUpdateWin
or
http://www.motorola.com/VerizonSoftwareUpdateMac
This software updated my DROID TURBO 2 after over the air didn't.
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I had actually never plugged this phone into my computer. When I did auto-play popped up and asked if I wanted to download and install the Software Upgrade Assistant. Here's the kicker it said update available, unlike my device which thinks it's up-to-date.
The update is currently 15% downloaded. I'll update the post if this works. Thanks for the tip mtbrown0510
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I can now confirm that this did fix the issue. I left my phone at home today because the update took an hour to get to 50% downloaded. However, when I got home I followed the instructions on the screen to unplug and re-plug my phone to my computer. This caused a pop up on the phone that I had to select an option to update from the computer and it finished. Hope this helps people with the same issue.
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