Re: UPDATE RUINED MY PHONE!!
Bel
Newbie

How does one clean cache (spelling)?  After I did the update the phone won't resync with my Facebook or gmail and I'm not getting the pictures that were once attached to people's names.  I know silly worry but I was spoiled.

Thanks

0 Likes
Re: UPDATE RUINED MY PHONE!!
Bel
Newbie

I figured the Facebook thing out

0 Likes
Re: UPDATE RUINED MY PHONE!!
tikibar1
Community Leader
Community Leader

Bel wrote:

How does one clean cache (spelling)?

Power down phone

Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu

Use volume down to navigate to 'Recovery', use volume up to select

Should see screen with triangle and exclamation point next to an Android

Press volume up/down simultaneously to go into system recovery

Use volume rocker to navigate to 'wipe cache' and use power button to select

Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select

0 Likes
Re: UPDATE RUINED MY PHONE!!
coldair
Enthusiast - Level 2

No but I did take the phone to VZN store and let them do it. The crazy thing is, it was worse after the clean up.  Lost more original phone functions! Even original Skins.

Now I can't use my music for ring tones or alarm clock. I can only use sites like ZEDGE.

If there is a FIX for this dysfunction please let me know!

0 Likes
Re: UPDATE RUINED MY PHONE!!
NuDroidUsrr
Specialist - Level 3

  That's good, I was just going to post an idea for you to try. As far as clearing the system cache, tikibar1 is correct with that process, it should work fine. Just be carefull, selecting the wrong option could wipe your phone.

0 Likes
Re: UPDATE RUINED MY PHONE!!
Not applicable

I'm just telling you what I did.  I don't care what you do or don't do.  I had modified my phone, so I knew I would have problems if I didn't return it to completely stock.  After doing that, the update was flawless.  You do whatever you want.

0 Likes
Re: UPDATE RUINED MY PHONE!!
spurs21
Contributor - Level 1

VZW should replace your phone once again. They will not let you exchange for a different phone except for widespread complaints about the phone over a period of time. When my phone started acting up after the JB update I did a factory reset, and so far the phone is functioning better than it was with ICS. Sorry to hear you had problems, hope you get them resolved soon.

0 Likes
Re: UPDATE RUINED MY PHONE!!
NuDroidUsrr
Specialist - Level 3

coldair wrote:

No but I did take the phone to VZN store and let them do it. The crazy thing is, it was worse after the clean up.  Lost more original phone functions! Even original Skins.

Now I can't use my music for ring tones or alarm clock. I can only use sites like ZEDGE.

If there is a FIX for this dysfunction please let me know!

  "No" to what? Clearing the system cache? You said you took it to Verizon and let them do it? Are you sure they did not do a system reset? That is a factory reset, and would make your phone look like it was just out of the box and needed to be setup. I have heard that a lot of the Verizon tech's don't know how to clear the system cache.

0 Likes
Re: UPDATE RUINED MY PHONE!!
procam
Enthusiast - Level 2

<< Post edited to remove discussion of moderation and personal comments directed at other community members >>

  I will be checking on these forums for the next few days, to see if Verizon will actually admit that it screwed up and pushed out an update to it's customers without fully testing it beforehand.  If I don't see it, then I will have no choice, but to stop letting you see one single cent more of my money.  This has, and is continuing to be handled very poorly. Shame on you, Verizon.

Message was edited by: Verizon Moderator

0 Likes
Re: UPDATE RUINED MY PHONE!!
fastchevytruck

This "update" totally wrecked my phone.  Signal is terrible now, keeps switching services and makes browsing IMPOSSIBLE.  takled to verizon and motorola, both claim no responsibility for this.  Motorola has the worst support i have ever worked with.  I will NEVER own another motoroa product again.  My phone has been reset, and it is still not working.  I might as well have a flip phone, all it will do is make calls anymore. 

0 Likes