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Switch and bait sales Verizon terrible

fnfireguy
Miembro

I have been a Verizon customer for nearly 20 YEARS! I bought an XT1080 years ago and a warranty plan to go with it. The phone is paid but I kept the warranty alive to replace a lost, broken or stolen phone. 

Verizon and shown me how stupid was because they DO NOT HONOR those warranties!!!

They are willing to send me a new model of phone but it's near an iPad size and I didn't like it. I was told that I had two choices. 1. take what ever we give you! 2. upgrade and buy a new phone! 

I compared this to having a mercedes SUV and it breaking and the replacement is a mercedes Sprinter. Won't fit, don't like it but they have deemed it their choice to mess me around. 

I'm telling EVERYONE to BAIL from Verizon! What a joke of customer service and certainly a joke of a business plan to ignore customer loyalty!

Re: Switch and bait sales Verizon terrible

fnfireguy
Miembro

AND if you want some real fun and agrivation, visit one of their stores.......two stores and 3 jackass' without exception. My wife went in to see for herself and guess what........she left REALLY MAD at the same jackass mentality! 

By Tuesday morning I'm gone! T-Mobile here I come!

Re: Switch and bait sales Verizon terrible

mama23dogs
Sr. Leader

Warranty or insurance?

Warranty is from the manufacturer and is usually for one year on mobile devices.  Carriers will assist in warranty replacements, per the agreement they have with that manufacturer.  Warranty is free.

  Insurance is paid for with a monthly premium, and is provided by Asurion, not Verizon.  Insurance will replace a device with a similar one if they cannot provide an identical replacement.  They’re under no obligation to provide an identical device and the device may be refurbished.    Insurance covers any loss, breakage or failure after the manufacturer one year warranty expires.  

If you had read the insurance policy, you would know all this.  

BTW asurion is the provider for all wireless carriers.  

 

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Re: Switch and bait sales Verizon terrible

mama23dogs
Sr. Leader

BTW the deductible for insurance replacement is probably more than if you bought one off eBay (used as it’s a 5 year old phone).  

 

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Re: Switch and bait sales Verizon terrible

mama23dogs
Sr. Leader
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Re: Switch and bait sales Verizon terrible

Jules18
Miembro

I don’t know if you call this Switch and Bait, but the service in their stores is just plain terrible. They used to have good staff that knew what they were doing and could solve issues and problems with the phone that you already had. They also seemed to know the differences in the phones they were selling there. Now the staff seems to be whatever shows up at the front door and is looking for a job and probably just knows how to turn a phone on or off. I don’t even think they are interested in selling anything and certainly don’t know anything about attempting to fix your current phone. As for transferring the contact and other apps from your old phone to the new one that you found cheaper to order on line –you are on your own at home.

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Re: Switch and bait sales Verizon terrible

Community Manager
Community Manager

We certainly do not want our customers to have a poor expierence with us. We would love to take the oppurtunity to assist you, and go over more details with you about your device. JasonC_VZW

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