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My phone froze up it won't turn off or do anything how can I fix this?
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Can anyone help me with this issue?
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hold power and volume down
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Rachelle if you can't get your phone to Respond by trying what Commonsense suggested try pulling the Sim for 5 Min. then re-insert the Sim Card and try powering it Up if the Battery is Dead Charge it for at least 3 to 4 Hours after trying this and you can't get no response i would take it to the one of the Local Corporate stores and have them get you a new Unit..
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It worked, my phone froze and would not go the unlock screen. I held down the power button and the decrease volume button and it turned the phone on. Crazy. Thank you for the suggestion.
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This worked for me. My phone seems to be freezing a lot lately.