My Verizon app stopped working
MAM3285
Newbie

Why is my Verizon app stopped working on Motorolla droid turbo? Error message: unfortunately My Verizon has stopped

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Re: My Verizon app stopped working
vzw_customer_support
Customer Service Rep

Have you tried restarting your phone? Have you tried uninstalling and re installing the My Verizon app or the My Verizon updates?

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Re: My Verizon app stopped working
MAM3285
Newbie

Yes i powered off and then on without any luck. I cannot uninstall the app through the settings menu, it only allows me to disable which doesn't do me any good.

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Re: My Verizon app stopped working
vzw_customer_support
Customer Service Rep

If it won't allow you to uninstall it, it must have come pre-loaded on your device. Reboot your device to safe mode and see if the app works while in safe mode. You can learn how to get into safe mode here:
https://www.verizon.com/support/knowledge-base-118294/

 

-NoahS_VZW

 

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