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MAXX- Tech support unable to ad HD Voice even after the software update

bsilvertab
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23.3.23 is available and has been applied to my MAXX phone.  I called tech support to get the HDVoice feature added to my line, but he was unable to find the feature.  I was told to try back in a week.  The software has been released, why would the feature not be available to all MAXX users?  Looking for some answers.  Gracias.

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