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Droid Turbo 2 phone sound keeps cutting off for the ring and the alarm clock

RCJC333
Miembro

I have a Droid Turbo 2 phone through Verizon. For some reason the sound cuts off on the phone without warning. The phone will not make a ringing sound nor will the alarm make a sound. The phone messages will also not play. If I turn the phone off and then back on the ringer will work and the alarm and I can hear the recorded messages. Within a day or so though the sound cuts out again and I have to cut the phone completely off and back on again to hear the ringer or to hear messages. What is causing this and what is the solution?

Gracias

Joel

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Re: Droid Turbo 2 phone sound keeps cutting off for the ring and the alarm clock

davidh_vzw
VZ Employee Emeritus

A phone is only as good as the sound it produces, RCJC333. Let’s
restore your faith in its consistency. How long have you been aware of the
sound behaving this way? Do you use Bluetooth?

Are there any updates to the device when following these
steps?

https://www.verizonwireless.com/support/knowledge-base-180750/

DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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