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Re: Droid Razr can't send picture messages since JellyBean update

Miembro

I am in Michigan just north of Detroit and where I lived which is nine miles from where I'm at now the tower was less than a quarter mile away and I have been with Verizon for over 12 years back when it was called Airtouch and now I am in a popular area but no signal so I have to use WIFI but not good for sending pics

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Re: Droid Razr can't send picture messages since JellyBean update

Líder Sénior

O that's a bummer i'm looking on a Map Called  Sensorly  roachman i'm looking in the Oxford area to the Rochester area is this about were you live if So the area does look to be a little thin on Coverage but i see allot a Golf Courses and as Much as i love Golf this is one area that would be hard to Map but they still could have towers on near them as the Towers can be made to blend in with the nature of the course..

If you want to Take a Look at the Area Roachman55  Look on Sensorly  here is the Link to Site and should be the Detroit Area you can also look at other Carrier Coverage as Well  Hope this helps b33

http://www.sensorly.com/map/4G/US/USA/Verizon/lte_310verizon

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Re: Droid Razr can't send picture messages since JellyBean update

Asistencia al cliente

We would never leave you without options gbatch. I know how important it is to have great service at home and wifi is a great option to prevent data usage. If you are in need of better service inside your home, take a look at our Network Extender. This is an amazing accessory and will help with service inside. Here is additional information http://bit.ly/AKkC. Please let us know if you have any additional questions or concerns.


Kinquana_VZW
Please follow us on twitter @VZWSupport

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Re: Droid Razr can't send picture messages since JellyBean update

Miembro

asistencia,

Your answer is not helpful at all to me. I have a Droid Razr Maxx HD with a full 4G LTE signal right now, and I cannot get a simple Picture message to send. There is no text, I am sending to another Verizon customer, and the wifi is turned off. It would be great if you could advise, Thank you!

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Re: Droid Razr can't send picture messages since JellyBean update

Asistencia al cliente

We hoped that response would help someone with signal problems at home, mylestexan.
Let's start from the beginning to ensure the phone settings are all correct. I want to make sure you all are able to send & receive MMS. I also have this device, but haven't come across these concerns with the software update.
This is for all included in the thread
1. Make sure airplane mode and WiFi are both disabled.
2. Ensure the address you are sending it to is correct (preferably with area code the number)
3. Make sure Auto Retrieve is enabled.
Go to Text>Menu>Settings>Auto Retrieve
4. The MMS should automatically adjust if it is too large to send. If it doesn't that may be the probem. Take the picture again with a different resolution.
5. Check available memory. Go to Settings>Storage>Internal Storage/SD card>Pictures. If it is low, delete some pictures or text messages.

Please let us know how it works once these steps have been completed.

TamaraH_VZW
Follow us on Twitter @VZWSupport
6. Power the phone off.

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Re: Droid Razr can't send picture messages since JellyBean update

Miembro

I have 4 phones with Verizon, under a family plan.  We have always sent pictures without disabling WIFI.  I sent some (Galaxy) to my wife earlier for her to share with her family.  They sent successfully.  She cannot send them from her RAZR, including the ones she took on her phone  Her problem has only occurred since the last Verizon update.  I am less than 10 feet from the router.  So is she.  So, the WIFI on/off has not been a problem, but has now become a problem. 

I have refused Verizon updates for my Galaxy, and will continue to do so.

Verizon has a new problem.

Fix it.

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Re: Droid Razr can't send picture messages since JellyBean update

Asistencia al cliente

We would be delighted to assist with your wifes device plato68. Is she able to send MMS messages with WIFI disconnected and fully powered off? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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Re: Droid Razr can't send picture messages since JellyBean update

Miembro

I too, have encountered this problem since an OS update that was pushed to me in mid-January.

(unable to send MMS messages or photos, same error message received)

I tried all of the suggestions listed in this thread and some on other forums, with no luck.

I finally visited a Verizon Wireless store just to ask some simple questions, not to try to wrangle a new phone or anything crazy. The service drone behind the counter was incredibly rude, answering my questions in mono-syllabic words, with his arms crossed over his chest in a hostile manner.

The advice I grudgingly pulled from him:  Back up the phone, and perform a total wipe/reset, then restore the phone.

This was a tremendous pain, but it worked.  I'm betting there was a less invasive fix for the problem, but that's the only tip I got that worked.

People when you walk out the door with your shiny, new phone, the deal is done. Don't look for any help from Verizon Wireless after that. You're on your own.

Good luck.

>>Edited to comply with the <<


Message was edited by: Verizon Moderator

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Re: Droid Razr can't send picture messages since JellyBean update

Not applicable

I am a strong advocate for cellular providers just provide the access to the network. You see the makers of the devices should take total responsibility for the sales and service of what they manufacturer.

Verizon wireless should not repair phones (they did many years ago) they should just insure you access to voice and data.

Now if the makers of the devices send out operating system updates and it bricks your device a customer would then contact the maker of the device and not Verizon. If the device buttons break, or the glass breaks, again to the maker of the device. Verizon like retail stores sells the devices, I don't see people calling Best Buy or Sears or Target etc. When their phone breaks. Why should the blame be laid at Verizon place the blame where it belongs. The device manufacturer.

Good Luck

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Re: Droid Razr can't send picture messages since JellyBean update

Sr. Member

Elector, I too am a proponent of wireless carriers providing data and cellular service and access to the network.  They should not be in the hardware/handset business.  It gives them too much control and can lead to monopolies within monopolies.  Not to mention incompetency.

But, as long as Verizon dictates what software and bloatware must be on phones, what OS features can remain and which must be removed or disabled, what SIM cards can be used, what frequencies a phone can support (beyond their own), what buttons a phone can have, whether a phone bootloader can be locked or unlocked .... , etc. they are in part responsible for hardware and OS failures.  Under these conditions all blame cannot and should not be shifted to the manufacturer

My plea: FCC, FTC, or whoever remove the wireless carriers from handset control.  The carriers will not do it by themselves.