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Backup assistant won't sync
criscornet
Newbie
‎01-02-2013 10:11 PM

I have had my Droid Razr Maxx since last september. The original data transfer worked beautifully. I have my Backup scheduled to sync everynight. every morning I get an error message that my backup assistant could not take place. I called the help line, I was on the line for 90 + minutes without success. I was told I would contacted the next day. It is now January 2013 and my backup assistant still does not backup. Could someone please help me resolve this issue?

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Re: Backup assistant won't sync
Jerrymarin
Newbie
‎01-06-2013 12:49 PM

i have the same issue.  when i backup it only backups info on my sim card, ie. only my vcard.  look and see how many names you are backing up.  also, will not download to my car phone directory.

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Re: Backup assistant won't sync
SoccerRef12
Specialist - Level 1
‎01-07-2013 01:06 PM

BUA (back up assistant) is a crummy app. I could never get it to work on my BlackBerry and now use Google to back up contacts, Gmail, calendar and tasks. I've never had a problem. If you want to back up more than that, there are apps in the Play Store that do a good job also.

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Re: Backup assistant won't sync
vzw_customer_support
Customer Service Rep
‎01-15-2013 07:04 AM

Criscornet,

Oh my! I know how important it is to make sure that your contacts are backed up properly. Let's get this fixed. Reset the sync settings please. Go to settings>applications>manage applications>all>sync settings>clear cache & force stop. Once completed go back to main menu and click on the Backup assistant application. Keep me posted!

Have a great day!
Pamelaf_vzw
Tweet us @vzwsupport

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Re: Backup assistant won't sync
garyhavener
Newbie
‎09-21-2015 06:21 AM

I have tried this but it did not solve my problem of backup assistant failed.  My phone is a Samsung Galaxy S4.

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Re: Backup assistant won't sync
vzw_customer_support
Customer Service Rep
‎09-23-2015 06:36 AM

garyhavener It's been long while since we've heard from you. We're sorry to hear that you're still having issues with Backup Assistant since our last internaction. On your Samsung Galaxy s4, have you tried to use the Verizon Cloud to back up your contacts? Check out details here: http://vz.to/1qEWdVq


SheritaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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