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After updating to KitKat (4.4.2) my RAZR MAXX won't connect to the 4G network. It can only get data service via WiFi

akwang13
Miembro

Title says it all. I updated to KitKat last night while on WiFi, and this morning while heading to work I noticed that my phone wasn't on a network. I shut off data and turned it back on and tried going in and out of airplane mode as well. Neither of those worked, and I couldn't get a network signal until I got to work and went back on WiFi. Is this an issue with the update, the network, or my device?

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Re: After updating to KitKat (4.4.2) my RAZR MAXX won't connect to the 4G network. It can only get data service via WiFi

akwang13
Miembro

Hi, I actually figured this out. I must have accidentally changed my APN, and that was messing things up. I reset it to default, and everything seems good now. Thank you for getting back to me.

View solution in original post

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Re: After updating to KitKat (4.4.2) my RAZR MAXX won't connect to the 4G network. It can only get data service via WiFi

vzw_customer_support
Asistencia al cliente

Let's get to the bottom of this and get you back online, akwang13! I appreciate you taking the steps that you have already. I would like to test the device in Safe Mode to confirm there are no corruptions from 3rd party apps or other new processes. Here is a link to start the Razr in Safe Mode : http://vz.to/1ktAXjE
Please keep me updated on the status once started.

Gracias,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: After updating to KitKat (4.4.2) my RAZR MAXX won't connect to the 4G network. It can only get data service via WiFi

akwang13
Miembro

Hi, I actually figured this out. I must have accidentally changed my APN, and that was messing things up. I reset it to default, and everything seems good now. Thank you for getting back to me.

View solution in original post

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Re: After updating to KitKat (4.4.2) my RAZR MAXX won't connect to the 4G network. It can only get data service via WiFi

vzw_customer_support
Asistencia al cliente

I am glad to hear you are back in business! I appreciate you taking the time to update me on the status. Please feel free to reach out if you need any additional support.

Gracias,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: After updating to KitKat (4.4.2) my RAZR MAXX won't connect to the 4G network. It can only get data service via WiFi

NOLA8DAT
Miembro

Hi can you tell me how to fix this issue.  I am having the same issue after 2 SIM cards, then it was a hardware issue, have my new DROID MAXX.  It worked for a week, now my 4G LTE icon does not light up at all.  I appreciate any assistance. I followed all instructions, but I must be doing something simple wrong.

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Re: After updating to KitKat (4.4.2) my RAZR MAXX won't connect to the 4G network. It can only get data service via WiFi

NOLA8DAT
Miembro

I just fix the issue.  Turned off my phone, removed my SIM card tray.  Put it back in then turned my phone back on.  Everything is working great.  Issue solved!

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