Visual Voice Mail will not sync while on WiFi

[Narflar]

I get an error saying Visual Voice Mail cannot sync if wifi is enabled.  This is a major problem!  If I'm at home I have wifi turned on all the time.  Is this a known issue, will this be fixed?

[kenyu73]

WiFi access in not supported with Verizon branded applications including Visual Voicemail. It's not a bug, just not currently available. If you review the link below, you'll see that it's a known issue, but no ETA is published.

http://phandroid.com/2009/11/09/motorola-droid-and-htc-droid-eris-ota-updates-coming-december-11th/

[Narflar]

Is the phone just not capable of doing 3G and wifi at the same time?  I don't understand why the Visual Voice Mail can't work if I'm connected to wifi.  It's not like I'm removed from the cellular network.

[supitsmike]

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Narflar wrote:

Is the phone just not capable of doing 3G and wifi at the same time?  I don't understand why the Visual Voice Mail can't work if I'm connected to wifi.  It's not like I'm removed from the cellular network.

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Verizon isn't the only network that it happens to. It happens to Sprint and T-Mobile as well. They just don't allow you to activate your VM with Wi-Fi on. Something about some security reason.

[#5]

What happens when you turn WiFi on is the phone disconnects from 3G so you dont burn through the battery. In order to get visual voicemail you have to acess the voicemail through the network like when you have to call for normal voicemail. So in order to connect to the network you have to turn WiFi off.

[Narflar]

Well, this is a useless piece of software.  Maybe if it didn't alert me that it coudln't sync all the time I wouldn't have a problem.  As it stands now I'm paying for a service that just seems to annoy me more than it aids me.

[shawnb]

I agree that this needs to be fixed at some point.  Even if it is a "security" feature, a "smart" phone should be able to switch over to 3G long enough to sync the VM and then turn it back off.

I randomly get "Voicemail activity received, unable to sync Visual Voice Mails" alerts when I am on wifi.  If I turn off wifi and sync over 3G, there are no new messages -- so clearly the "activity received" alert is wrong.  

I have to turn off Wifi at home, except when I'm specifically using it, to avoid the spurious alerts.

Very annoying... especially since we're paying $2.99/mo to be beta testers for this buggy service.

[AFguy]

This problem has nothing to with Android or the Droid, as I have this same problem on all 3 of my devices:  Droid, BB Storm1 (BB OS), and HTC TP2 (Windows Mobile OS).  I have had this problem ever since I have been with Verizon.  You cannot utilize the MY Verizon app or VZ Navigator while connected to Wi-fi either.  Basically anything from VZW you cannot access over Wi-fi.

[SSHGuru]

This is really annoying - I use Wi-Fi 100% of the time when at home.

Why can we make phone calls and call Voice Mail and not be able to use VM with Wi-Fi on - **bleep** and I may cancel it for the $2.99 since it's useless.

[AFguy]

Meant to refer to BB Storm2 not Storm1 in my above post.