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Sudden Death Syndrome

udibar
Miembro

My Droid Incredible 2 was a great phone for exactly a year. Now, just as the warranty expires, it is fully dead.

Verizon store employees tried a couple of obvious fixes, then failing that told me I need a new phone.

Really, a $500 phone and the only option is to toss it? I think this is suspect. 

First the touch screen siezed up, then it wouldn't hold a charge, and finally white screen of death.

Fully functional to piece of junk overnight while I slept? Raelly? At the risk of sounding paranoid, it strikes me that

it makes more money for verizon to just sell me a new phone than to have a real service program.

I should be able to send this phone in and have it reconditioned, and the cost should not be the same as a new phone.

Why aren't there any reasonable alternatives to staring from scratch.

I feel like I'm being cheated.

Pestañas (3)
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Re: Sudden Death Syndrome

SydneyK
Sr. Member

You are right ... it should last longer than a year. Did you try starting over with a factory reset?

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Re: Sudden Death Syndrome

demmo86rt
Leader

You may be able to send it in to HTC for repairs, which should be cheaper than buying a new phone.

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Re: Sudden Death Syndrome

Sarahn
Miembro

I upgraded to an HTC Incredible 2 in Nov of 11.  In May of 2012 it died. Verizon replaced with the same phone. They sent me the phone but told me to keep the battery, SIM's card and return the phone.  Now 4 months later the SAME THING happened. Called Verizon again and was told they will ship out another phone (same one).  Asked if they could just get me into a comparable phone since this one clearly has a manufacturing issue  and was rudely told "Sure IF you want to upgrade at full retail".  Really??  Can't even bring the phone to a store because there is no tech support there for them to see what the problem is.  So now, I'm waiting for the same phone to be delivered and I fully expect the same thing to happen in another 4 months.  Anyone else have the same issue????  BTW - I have the RED Incredible 2.

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Re: Sudden Death Syndrome

vzw_customer_support
Asistencia al cliente

Hello Udibar and Community,

I completely agree that your phone should last a lot longer and not run into these difficulties.  I know sometimes coincidences happen, but I assure you that myself and HTC want you to have a working phone for as long as possible!

I'm unsure of what state your phone is in exactly, but if possible I would recommend attempting a Hard Reset:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42020

Please keep us posted!

Gracias,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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Re: Sudden Death Syndrome

Sarahn
Miembro

If I was able to turn the phone on I would try the hard reset like I

attempted to do on the first HTC, but it's totally dead.

On Sun, Sep 30, 2012 at 10:46 PM, Verizon Wireless Customer Support <

Re: Sudden Death Syndrome

Ehhhh
Miembro

I have had the same thing happen. Tonight, my 3rd Incredible 2 just died. By the time I go to Verizon tomorrow and go through that hassle, I will have had 4 Incredible 2's in 2 months. Right now I hate this phone and am just disgusted beyond belief.

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Re: Sudden Death Syndrome

commonsense101
Sr. Member

phones don't die, you're doing something on all the phones

some app, some data on the sd card.. the only thing in common with 3 phones is you, compared to other customers that never have issue

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