Stuck in a boot loop
utlnghns83
Newbie

Got my Droid around Thanksgiving and has worked great.  Last night it all of a sudden got stuck in a boot loop where it shuts itself off, then reboots, but only so far as to get to the unlock screen (and sometimes doesn't even get that far).  Once there, it shuts itself off and the cycle starts all over again.  I've pulled the battery multiple times, let it sit overnight to cool off and nothing seems to work.  When I replace the battery and turn it back on, it immediately goes back in to the boot loop again.  I've tried the power on while holding the X key thing and all it did was give me a screen that has a triangle with an exclamation mark inside of it next to a picture of the DROID.  None of the buttons did anything and no options were presented.  The nearest Verizon store is 150 miles away.  Normally, I would just exchange the phone for a new one, but I don't want to make that trip if I don't have to.  Other than exchanging it for a new Droid at the Verizon store, is there anything I can do to get it to stop and work correctly?

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Re: Stuck in a boot loop
jshafer817
Newbie

http://www.droidforums.net/forum/tech-issues-bug-reports-suggestions/820-droid-locked-me-out.html

 

Try going into recovery mode...  Hard Reset.

 

To perform a hard reset on your Motorola Droid, perform the following steps.


  1. Turn off the Droid. If you are unable to turn off the Droid, remove the battery for 10 seconds, then replace it.
  2. Open the physical keyboard and press the X key while pressing and holding the Power Button. The device will turn on, keep holding these two buttons until a yellow triangle appears.
  3. Press the Camera and Volume Up buttons at the same time to get a menu to come up. You may have to press them more then once.
  4. You have now entered Recovery Mode.
  5. Use the Directional Pad on the Physical Keyboard to select the Format option.
This should perform a factory reset of your device. You will of course lose all data. Please exercise caution before doing this without a backup.

* Note: Contacts, etc. should be backed up to the cloud, so you should be safe with your address book.
__________________
PS. Hold down camera button first, then press volume up.
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Re: Stuck in a boot loop
utlnghns83
Newbie

Just did the hard reset thing and cleared all the data that was on the phone.  Now when I try to call the number to activate the phone again (which it does automatically) it tells me the number is incorrect, therefore I can't activate my phone.  ***?!

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Re: Stuck in a boot loop
supitsmike
Specialist - Level 2

utlnghns83 wrote:

Just did the hard reset thing and cleared all the data that was on the phone.  Now when I try to call the number to activate the phone again (which it does automatically) it tells me the number is incorrect, therefore I can't activate my phone.  ***?!


 

Call customer support.

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