From what I can tell they almost do what's called a throttling technique. Much like companies such as netflix and all those do... newer customers get quicker and better service to create the illusion of how good Verizon is, while those of us who are tenured customers, having been with them awhile, get poor service because they figure "they've been with us this long so they'll stay".
Trust me... they got the phones... they just don't want to move any faster to ship them or pay their people OT to get them shipped out... it wouldn't be cost efficient. But they do have the phones, even though the customer service reps blame HTC for not making them fast enough. Yet podunk towns with best buys are getting them no problem.
