An Accepted Solution is available for this post.
Bionic Cannot Hold Data Connection
weatherguy86
Newbie
‎12-06-2011 10:36 PM

I currently have the Bionic, which was a replacement for my HTC Thunderbolt. The reason I was fed up with the Thunderbolt is because it would not hold a data connection. Whether it was in CDMA/LTE or just CDMA mode, it would constantly drop the signal and I'd have to either try airplane more or restart the phone to get the signal back. This happened in areas of very strong reception, not a fringe effect.

 

Fast forward to the Bionic... it does the exact same thing and it could not be more frustrating!!! For instance, I spent 10 minutes today trying to get the darn thing to latch on to a data signal (despite having 5 bars). Airplane more, restart phone, force into CDMA only, nothing worked. I've tried all the usual tricks such as resetting phone to factory settings, running it with no downloaded apps, etc.

 

Does anyone know a solution to this? Do ANY of the 4G phones work properly?

0 Likes
45 Replies
An Accepted Solution is available for this post.
Re: Bionic Cannot Hold Data Connection
LOUcifer
Enthusiast - Level 2
‎12-07-2011 01:27 PM

I currently have a BIONIC and I have been in 3G for the past 2 days.  When I restart the phone the 4G LTE displays on the phone with full signal strength but no data transmits or receives.  It then switches to 3G and stays there in 3G regardless of Airplane mode or anything else I try.

 

I'm in Tampa FL where 4G LTE coverage is phenomenal... chalk this up to a 4G outage...of course nobody will ever admit to that...not even the VZW store I called that told me I should do a master reset on the phone...LOLOLOL

0 Likes
An Accepted Solution is available for this post.
Re: Bionic Cannot Hold Data Connection
jracanelli
Newbie
‎12-12-2011 12:44 PM

I am having the same problem where my Droid Bionic won't hold a data connection.  Also, the phone will occasionaly freeze with the screen off and the only way I can turn it back on is if I remove and replace the battery.

0 Likes
An Accepted Solution is available for this post.
Re: Bionic Cannot Hold Data Connection
ajnevares1
Specialist - Level 1
‎12-12-2011 02:37 PM

My Bionic could never keep a connection as well, which is why I eventually tossed it. After reading several boards about this, it seems some 4G devices work, just depends where you are. I had luck more in Cali and NV then AZ, just read about someone else dropping data all the time in IL, but not in Las Vegas. 

0 Likes
An Accepted Solution is available for this post.
Re: Bionic Cannot Hold Data Connection
JoeL_VZW
Verizon Employee
‎12-12-2011 07:16 PM

Thank you to the community for your replies.

 

Weatherguy86 I hate to hear your having problems with your Bionic. I understand the need for a good data connection. Thank you for all the troubleshooting you have already done.

 

I have good news! There is a software update that is coming out for the Bionic. Here's a link that shows the software benefits as well as how to search for the update.

 

The software update will address the data connection issues that some users have been experiencing. 

 

Thank you for your patience

 

0 Likes
An Accepted Solution is available for this post.
Re: Bionic Cannot Hold Data Connection
weatherguy86
Newbie
‎12-15-2011 07:13 PM

The update has helped, but it has by no means fixed the problem. The phone STILL has issues holding a data signal. I hope your software and network engineers are aware of this and don't think that the problem was completely fixed.

0 Likes
An Accepted Solution is available for this post.
Re: Bionic Cannot Hold Data Connection
VEN
Newbie
‎12-16-2011 03:47 AM

Motorola only said it IMPROVES the data connection with the update, not FIX it. Obviously, they know it cannot be fixed either because of their hardware or because of VZ network issue with 4G LTE. Either way, both companies joined hands to fool customers and make some money.

0 Likes
An Accepted Solution is available for this post.
Re: Bionic Cannot Hold Data Connection
w1ntermute0
Newbie
‎12-17-2011 09:02 PM

I have the same issue.  My Bionic would loose the data connection both before and after the recent update.  I guess maybe it's a tiny bit better now, but still not acceptable.  The whole reason I pay all this money for a smart phone with a data plan is so that I can quickly pull the phone out of my pocket and look something up, like an address, or find a nearby restaurant, or current movie listings.  If it takes 15 minutes of switching in and out of airplane mode, reboot, etc.. then it's pretty much a waste..  Sure, 5 years ago this would be the most amazing thing since sliced bread even with an intermittent connection, but now that almost all phones on the market can maintain a data connection, it makes this one seem completely defective Verizon should fix this problem right away or give customers their money back or a trade for a new phone that works properly.

0 Likes
An Accepted Solution is available for this post.
Re: Bionic Cannot Hold Data Connection
MJBDS
Newbie
‎12-18-2011 04:21 PM

Glad I'm not the only person having this problem, though I'd prefer none of us were! Wish I'd gone with the iPhone!!

0 Likes
An Accepted Solution is available for this post.
Re: Bionic Cannot Hold Data Connection
Joey301
Enthusiast - Level 3
‎12-19-2011 12:18 PM
MJBDS wrote:

Glad I'm not the only person having this problem, though I'd prefer none of us were! Wish I'd gone with the iPhone!!

Me TOO!

 

I am not sure if the problem is the phone, or the network, or the software. If it is the phone, the OTA will not do us any good, if it is the network, nothing will do us any good. The 3G network was great. maybe we are still in 4G beta. We need more government regulation cause the companies themselves don't seem willing or able.

 

I posted this on the Google help site today..BTW, there is no way to contact Google directly, or if they is, it is well hidden.

 


0 Likes