Be cautious of sales people

[qslures]

Be cautious of sales people at verizon.  I purchased two new upgrade phones this week and was told these would appear on my March invoice by the sales person since the current billing cycle had ended.  Imagine my surprise when my February invoice had $600 on it for a normal $200 bill.

I understand mistakes happen, but when I called verizon to fix the problem I was told, after 30 minutes of conversation, they could delay the charges to March, reimburse me for any late charges and call me back to make "payment arrangements" on my normal monthly bill for the new equipment.

This was a verizon error, charging it to a billing cycle which has already closed, and making me, a 25 year customer, feel like a second rate citizen because they made a mistake.  The "supervisor" even agreed it was their mistake, but "could not fix the mistake".

Well, it did get resolved, but not before I had to threaten to return the equipment and find me a new provider after 25 years, which I would have gladly done.

I should have never been put in this position to begin with and once the error by verizon was discovered there should have been a "no discussion, we will fix it response".

Words of caution:

-Get everything in writing

-Check your bill carefully

-Hold those **bleep** accountable for what they promise!!!!

Be careful!!!

[crb79]

A long time ago I learned the following:  GET IT IN WRITING.  

I'm also wondering how you have been a Verizon Wireless customer for 25 years when Verizon Wireless isn't even an 11 year old company.  Sales people can make mistakes, the way the charge to account program works is that it is charged to your next bill if your bill hits the next day it will be on that bill. 

[mortb]

I do all my transactions, such as upgrading, changing items on my plan, etc., on line. Never had any problems.

[qslures]

It is obvious frustration got the better part of me on this posting.  I have been with Verizon since the beginning and for the most part all has been good.

It just happens at this point some programs were ending (annual renewal) and some sales people made some statements which were not completely accurate.

Verizon is trying to resolve, but has yet to follow through.

Thanks for correcting me on my post.