Descripción del problema
After the recent Android update, all the photos on my HTC Incredible moved from the phone's SD Card [DCIM/100MEDIA] to some other directory that I cannot locate. I can still see the images in the gallery so in my case they are not gone. I surmise that the new location is on the phone's internal storage. Looking at the Details of the images in my photo gallery the new location [directory] is: /mnt/emmc/DCIM/100MEDIA
If this is correct, that was not a decision for Google and their partners [Verizon] to make without at the very least notifying their customers. This is a time consuming [wasting] hassle to figure out and resolve so that I can [hopefully] resume synching photos from my phone to my computer.
Request to Verizon Support
Did you know that this community is a peer to peer forum and we don't have access to the product team?
Have you called customer service and asked them for assistance?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
download a file manager from the store call "explorer" from speed software. it's free and has an excellent search facility.
Thanks, Rex, good advice. I chose a different file manager [Astro] before reading your post, but I believe this is the most practical approach for anyone who is somewhat technically inclined and comfortable using Windows Explorer or Finder. I will check out Explorer, especially given that it is free . I think I paid $2.99 for Astro, but no regrets - it got me out of this bind. One editorial comment: in retrospect it seems odd to me that the Android team did not build in at least a basic file manager - or that HTC chose not to make it available if Android does in fact have a built-in file manager - ?
Thanks, Ann, I appreciate the reminder re: the forum being peer to peer. After a series of fairly thorough searches seeking insight and/or advice on this issue, I posted under the presumptions that:
I have no comment on getting helpful technical support from Verizon on the phone or in-store.