Migrating to a new Community

Community Manager
Community Manager
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Community Members, 


Next week, the Verizon Wireless Community will be migrating over to a new platform, redesigning the entire Community to better facilitate utilization. The new layout offers a creatively designed space with easy functionality and great new feature.

This new platform, gives us the ability to modernize the look and of the Community regularly. The layout on the homepage facilitates navigation to our devices, products and services so current and new members can easily get familiar with the design.

In terms of functionality the new platform allows for members to differentiate between discussions and questions which will help our super-users and social media team better support members looking for answers quickly. The layout offers an activity stream on both the homepage and member profile pages so members and potential members can always view the interesting topics and discussions happening in the Community. In addition the new platform allows all members to @mention people, places and content so everyone is better connected and everything is easier to share. This platform also allots for image, document and video upload so overall it will be a great place to join and hangout.

 

As mentioned above we will be launching early next week so please prepare for the change as there are some features we are losing and some content that will not be migrated over. Unfortunately there will no longer be kudos, however there will still be tags so you still have the ability to earn points via tags. You can also earn points by starting up or getting involved with discussions and questions. You can post images and videos (all will be monitored) but you earn points for those as well. The new platform thrives on a point system and is more about earning points and reaching new levels however there will no longer be more permissions granted for each level. Everyone will earn permissions as we all get comfortable with the new design as there are tons of features we will be adding in phases.

 

In the beginning just keep an open mind and enjoy navigating around a brand new layout. Try to use the “Suggestions for this Community” to let us know what you are thinking. Upon the actual cutover you will need to enter your credentials either as a My Verizon user or Community member only and you will be asked to reset your password, however you are more than welcomed to use the same password as you currently have, we do not have or know your passwords, which is why it asks you to reset. Finally the content within your private messages in box will not be migrated over so please go through your inboxes and save any messages you want, There is a private message feature in the new design we just can’t migrate the messages over because they are your private messages.

 

OK, that about does it! Have a great weekend and we’ll see you all in the new Community next week!!

 

Thanks, Lauren

 

 

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Verizon Community Manager