As you may have noticed, we have made significant changes to the community. Many of these changes surround usability of the community - others reflect new functionality. The most important change, we believe, is we've expanded the existing forums into a full fledged community. As such, we have rebranded the environment the "Verizon Community". The new community will primarily focus on three core components:
Detailed notification of new products or services - both from product and online experience perspectives. These official Blogs will focus on our Residential, Wireless, and Small & Medium Business lines of business.
The ability for members to continue to take advantage of peer-to-peer supported Forums. We've enhanced the forums to provide even more value to our community.
New functionality that will allow community members a platform to interact directly with Verizon for the purposes of submitting Ideas to enhance our products and services. ¡Próximamente!
We believe these changes, along with those outlined below - continues Verizon's best in class status among online providers. Details regarding specific changes are below.
Site Redesign - A complete system overhaul was in order - and we delivered. Better layout, color scheme, and navigation are just a few of the changes. In addition, we've place the most important information - such as Recent Solutions, Ideas, etc. more prominently throughout the site.
Official Blogs - Our blogs will focus on new products and services from our Consumer and Business divisions. In addition to products & services, we will also highlight our efforts in the environment, our enhancements to our online experiences, tips & tricks, and much more.
Ideas Exchange - The Idea Exchange is a new component of the community that provides a venue for members to suggest their ideas on enhancements to existing products and services or creating new ones.
Smaller - but no less important changes:
Polling - enhanced UI and usability of polling as well.
Updated Ranking structure provides greater access to the community, as well as, introduces new functionality - such as video upload, sticky posts, and more.
Top Taggers - element displayed on the front page to give focus to those members that frequently tag their posts to help the community at large find information quickly.
Search Enhancements - Enhancements to the community infrastructure, content layout, and SEO optimization helps everyone find information faster - whether searching via the community or using external search (Google, Yahoo, etc.).
Member Info Overlay - Quickly learn important information about any community member. Simply hover your mouse pointer of the screen name of any member and an informative dialog box will appear.
As always, we strive to make the community as useful and as easy to use as possible. If you have any questions, please do not hesitate to share your thoughts with the community.