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Hey Robin,
Welcome to the forums. The Keep it relevant comment wasn't directed to you. Apparently the person who replied to your original request posted something which was against the rules of the forum so the moderator edited it to bring it into compliance. You'll see that from time to time on the forums. Usually, it's for language not appropriate for everyone or for someone ranting & raving which doesn't help solve problems reported. These forums are largely self-help forums with some limited verizon moderation.
Sorry to hear about your experience. I'm willing to guess what happened to you was against some verizon policy if not against a law or two. Hopefully one of the moderators will read it and escalate it so it doesn't happen again.
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actually, what I originally posted was "use punctuation, it's your friend". the moderator just didn't want this thread to go off into a tangent.
I actually enjoy reading people's comments on the hub, as I'm still on the fence. based upon your issues, it looks like I'll still sitting on the sidelines.
please post if you are able to resolve your issues. however, I'm sure that this will be "edited" as well. so much for freedom of speech.
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I understand, just bustin' your chops.
sounds to me like you've got a serious case of misrepresentation on your hands. the sales person seemed to be rather eager to make a sale when they should not have of.
I would certainly contact a VZW rep and strongly state your case, and see if they can't fix it, or at least through in some additional discounts/rebates.
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Yeah i talked to VZW Rep. until i was blue in the face, stating my case . I asked what kind of reimbursement i would receive for my 50 minute drive to and from to take back to store for at least the gas. He said there was no way to do that, so i continued my talk with him until i had to be a little more,well i guess you could say aggressive. He finally agreed to give me a $10 credit towards wireless bill. In which i guess was better than nothing.
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ROBIN59 wrote:Yeah i talked to VZW Rep. until i was blue in the face, stating my case . I asked what kind of reimbursement i would receive for my 50 minute drive to and from to take back to store for at least the gas. He said there was no way to do that, so i continued my talk with him until i had to be a little more,well i guess you could say aggressive. He finally agreed to give me a $10 credit towards wireless bill. In which i guess was better than nothing.
yeah, getting them to fess up and compensate you for their mistake is like pulling teeth from a Lion, it's dangerous to attempt, and if you succeed, the Lion will be looking for retaliation.
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Robin59,
I had the same issue with the NJ address it appears to be standard on the HUB when you first turn it on being I have two hubs already. All I did was login online and update my address on MyVerizonHub and the hub took the changes after I powercycled it. The second hub took the change within 3-5 minutes and reflected it on the phone.