Switching to New Phone - No Sim Card to Transfer

[atropos_moth]

Hi! I just bought my sisters old phone, a One Plus 7 pro. I am trying to activate it, using the same account/phone number as my old LG K20 V.

My old LG doesn't us a sim card, so there is no sim card to switch between the phones and do it that way.

I tried to use the activation tool at https://www.verizonwireless.com/as/activatelinereviewinfo, but I get the error message that says: "Your request failed and cannot be completed online. Please contact customer service at 1.800.922.0204"

When I call and go through the menu options, it just tells me to swap the sim cards. I also tried dialing *228 on the new phone, that didn't work.

I would love to go into a physical store, but the one in my town is closed and the next closest is an hour away.

Please help!

[vzw_customer_support · Accepted solution]

Hello atropus_moth,

I'm so sorry to learn about any delay in activating a different device on your line. I can definitely help you. The LG K20 V does indeed use a SIM card. You can remove/insert the SIM card on this device by clicking here and following the steps: http://spr.ly/6605GZ8mP Then, insert the SIM into your One Plus 7. I hope this helps. 

ChristinaB_VZW