Over the phone, on multiple occasions, I was promised a $200 visa gift card for each phone and line that I 'ported in'. They told me to wait 45 days, and I confirmed several times that I didn't need to do anything, that they'd just send them to me. Never happened! I checked back, and was told that they'd expedite the shipping. When that didn't happen, I asked on a chat about it, and was referred to a rebate line and site, neither of which was any help. I can't believe that such a large company would instruct people to outright lie, but I'm beginning to believe that. Next step: Better Business Bureau and RI Attorney General.
This just happened to me. The promo I thought I was getting was $150 gift card for each line ported. I ported 3 lines. Waited in my gift cards, contacted Verizon as to where they were, was told to wait 2-3 billing cycles. Contacted verizon again, was told I need to visit a website to request cards, it had to be done in 30 days, it was $150 per account not line, and it was if I brought my own phone. None of that was ever communicated. They lure you in worth these promos and dont follow through. They told me they could credit my account $2/month/line for 24 months to make up for the issue. Unbelievable!!!