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Incompetence Rebate Center

twojmc
Miembro

I am not a satisfied Verizon Customer.  I have had a serious of mistakes happen which has come to great cost to me.  I switched from Sprint to Verizon in the middle of July 2019.  I brought two phones over from Sprint. I did not buy new ones.  I was given the code SUMMERSWITCH to enter into the Verizon Rebate Center website for a $200 rebate per line by your corporate store.  I was assigned tracking numbers and I was told it would take six weeks to process.  On Sept 3rd I checked my status which had been found invalid.  I called and I spoke to someone at the rebate center.  The  rebate center told me at that time that I had been given the wrong code.  That I should have been given a different code for $150 per line.  The person I spoke to said they would expedite both lines and that my $150 per line would be in the mail in two weeks. On 9/20 I called to confirm that my rebates were coming. The customer service agent assured me that they would both be at my house by 9/27.  I received one rebate on 9/26.  I called back on 9/27.  After several phone calls and long wait holds I finally spoke to a manager in the rebate center.  He told me that one line had been expedited but the other line had never been expedited!  He told me that the second line was in processing.  He fixed it manually and said it would be another 2 weeks!  I feel that in this process I have lost my trust in Verizon.  I was misinformed several times by different employees, who should be reprimanded.  $300 might seem like a small amount to a major company, but for me that is devastating for my budget.  The incompetence of your employees, and the lack of communication between departments is astounding.  If I had any other option I would walk away from the network.

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Re: Incompetence Rebate Center

Community Manager
Community Manager

twojmc,

 

Providing you with excellent customer service is the number one priority here at Verizon Wireless. We are concerned to hear that you feel this way about us lately, but we do want to address any concerns you may have as would never want to lose you. I do want to confirm that you will be receiving the second rebate according to our rebate center is that correct? We want to make sure that your original concern is addressed before anything else.

 

 

CandiceH_VZW

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Re: Incompetence Rebate Center

Melsky
Miembro

I feel the same as you. Switched in July. Actually got a CSR on 11 Sep. He was polite but totally unable to help me. I stayed on the phone holding while he resubmitted my claim. I got a second rejection 27 Sep. This time waited in queue for 15 minutes to speak to a CSR and then gave up. Went to local store to seek help from the CSR who tricked me into this promise of a rebate after buying a new Samsung 10s with accessories galore, only to be told I needed to update my plan to unlimited to qualify. Funny he didn't mention that in the beginning. I hope you get your rebate. Unless they contact me to fix my issue, I plan to file complaints with the BBB, FTC,  and the AG  of GA, consumer division. Also plan to contact AARP to report as SCAM.

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