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Added line not showing up on account, confirmation email has different account number

Miembro

Clicked "Add a Line" on My Verizon page, clicked "I'm with Verizon" option on following page, checked IMEI, added SIM to cart, paid for plan, chose to transfer old number. This was a week ago. Since then, the second phone/line hasn't showed up on my account page. Confirmation email has "account ending in xxxx" that differs from my account number, phone won't activate (a different topic there...). Any help, please?

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Re: Added line not showing up on account, confirmation email has different account number

Asistencia al cliente

Good morning, as40. We're glad to learn you added a new line! I understand your confusion about a different number, so I'd like to investigate further. Please check your private messages for details.

TracyB_VZW

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