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new 8330 replacement has no internet app or bb world and doesnt get email

Miembro

hello i just had a replacement phone sent to me and when it was activated the phone has no icon for browser or bb world and i cant get email on the phone. please help

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Re: new 8330 replacement has no internet app or bb world and doesnt get email

Novice

Call *228 option 1 again to register the phone.  It may not have finished registering.  If that does not work, do a battery pull.  Either of these two tasks will hopefully force the phone to make a 1EVX connection that will allow it to finish registering and finish the app/data download.

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Re: new 8330 replacement has no internet app or bb world and doesnt get email

Sr. Member

To restore the data connection all you need to do is click on the Options icon then Advanced Options > Host Routing Table > press the menu button and select "Register Now".

 

After a few moments you should see the browser icon reappear. You should also have an icon for Email Settings. You'll click on that to set up your email from there.

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