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having problems with the new upgrade for storm?
giggalz
Enthusiast - Level 3
‎06-07-2009 02:34 PM

i've upgraded my storm last night...i'm having a problem and i'm not sure how to fix it..when i try to go and email someone or reply to an email it gives me an error message that reads this

 

no message services configured. you will only be able to save draft  then an ok button

 

so what on earth do i do to fix that????  my email account is set up but i dont have a seperate button or icon for that..how on earth do i get that back???  when i did this upgrade some of my pictures have been deleted...i have some on my computer that ironically loaded..sometimes it shows no pictures at all when i connect it to the laptop...but it wont let me email it to myself my blackberry gives me an error message for that as well

 

more request cannot be completed.  service book information not found

 

 

can someone help me out please????? 

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Re: having problems with the new upgrade for storm?
jschare
Newbie
‎06-07-2009 05:48 PM

Try going here.  You can create an account or call Verizon Tech Support and they can help you set it up.

 

https://bis.na.blackberry.com/html?brand=vzw
Message Edited by jschare on 06-07-2009 11:49 AM
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Re: having problems with the new upgrade for storm?
giggalz
Enthusiast - Level 3
‎06-07-2009 08:53 PM
hmm well i thought i already had that i mean if i didnt i wouldnt of been able to use it prior to the upgrade since getting it at christmas right??  but i tried to register and it said the account existed but i dont ever remember going there to register anything...
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Re: having problems with the new upgrade for storm?
jschare
Newbie
‎06-07-2009 11:19 PM

Well...  On the site it has a box to click if you require assistance.  When you click it, this pops up:

 


Brief Support: vzw Url: http://support.vzw.com/ Email: wirelessdata@verizonwireless.com Telephone: 1-800-922-0204

I'd give them a call.  It sound like all you have to do is resend your service books.  Another way to try is go to set up and then email wizard and send the service books that way but since you can't remember your username and password, I'd suggest calling the above number.



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Re: having problems with the new upgrade for storm?
lowrance
Contributor - Level 2
‎06-08-2009 12:36 AM
go to options>advanced options>host routing table>menu>register now
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Re: having problems with the new upgrade for storm?
lowrance
Contributor - Level 2
‎06-08-2009 01:23 AM
I'm not 100% sure but my username was my bb email minus the @vzw.blackberry.net. Then hit forget password if its correct they will send it to ur device
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Re: having problems with the new upgrade for storm?
nycrdc
Contributor - Level 1
‎06-09-2009 06:49 AM
Call Verizon Technical Support @ 800-922-0204 & ask the technician to send your device the service books for your email.
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