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error message with opening a mp4 video

smb0404
Miembro

after i undate by level to v5.0.0.973 i am receiving the error HTTP Error 413: Request entity too large when i try an open a mp4 video.

i am receiving this error on videos that i was able to view before.  ALSO, since the update, i can not view mp4 video, but given the open to save to view.

 

how can these two issue to resolved

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Re: error message with opening a mp4 video

StreetDocRN
Leader

Hola,

 

To downgrade your OS, follow these instructions:

 

How to Downgrade Your Blackberry OS

1. Make sure you have Blackberry Desktop Manager (BDM) installed on your computer. You can download it for free at http://na.blackberry.com/eng/services/desktop/ for PC or Mac.

2. Download the OS you wish to downgrade to and install that file on your computer. It will integrate with BDM.

3. Backup your contacts, settings, and personal files on your Blackberry with BDM. This will save you from losing your contact list and other personal information.

4. To begin the downgrade process, start BDM with your Blackberry attached to your computer via the supplied cable.

5. Once BDM has started and you are at the main screen, click on Application Loader and then Update Software.

6. After the BDM reads information from your Blackberry, you will be presented with a list of available updates. Select the version you wish to install by checking the box next to the version and click Next.

7. After the BDM reads your device, the process will start. Once started, follow the prompts and do not unplug your device or the installation will become corrupted. The process will take 25-30 minutes to complete. When the installation is complete, you will receive a message from BDM stating so.

8. You may have to reinstall some programs such as Blackberry App World, special themes, or games you purchased. If you backed up your device, you can now allow BDM to restore your files.

9. To restore files and settings, go to the main screen on BDM and select Backup and Restore and then select Restore.

10. You will be prompted for the backup file from earlier, which by default has the date in the name of the file. Once completed you will be shown a message stating it is complete.

 

Let me know if you have any problems,

 

Doc

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Re: error message with opening a mp4 video

StreetDocRN
Leader

Hola,

What is the model number of your Blackberry.  Your profile shows an 8320, which is a GSM Curve.  I assume you have a new Curve 2, the 8530.  That software update has a couple of bugs and the video error is one of them.  You can revert back to the 5.0.0.886 by going to Verizon's download page athttp://vzw.smithmicro.com/blackberry/download.aspx?ct=personal  Hope this helps.

Doc

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Re: error message with opening a mp4 video

smb0404
Miembro

Thanks Doc.

My error, i have the Curve 8530

 

I did as you suggested, downloaded prevision version. 

  • The Blackberry Desktop Software shows  the device software version being 5.0.0.973. 
  • when you go to the "?" , "support Resources" , Installed Blackberry Device Software , it show v5.0.0.886 (platform 4.2.0.397).
  • On the phone itself it show v5.0.0.973 platform 4.2.0.422

i synch, but the version doesn't change.

 

how do i force the 5.0.0.866 version to my phone

 

 

0 Me gusta

Re: error message with opening a mp4 video

StreetDocRN
Leader

Hola,

 

To downgrade your OS, follow these instructions:

 

How to Downgrade Your Blackberry OS

1. Make sure you have Blackberry Desktop Manager (BDM) installed on your computer. You can download it for free at http://na.blackberry.com/eng/services/desktop/ for PC or Mac.

2. Download the OS you wish to downgrade to and install that file on your computer. It will integrate with BDM.

3. Backup your contacts, settings, and personal files on your Blackberry with BDM. This will save you from losing your contact list and other personal information.

4. To begin the downgrade process, start BDM with your Blackberry attached to your computer via the supplied cable.

5. Once BDM has started and you are at the main screen, click on Application Loader and then Update Software.

6. After the BDM reads information from your Blackberry, you will be presented with a list of available updates. Select the version you wish to install by checking the box next to the version and click Next.

7. After the BDM reads your device, the process will start. Once started, follow the prompts and do not unplug your device or the installation will become corrupted. The process will take 25-30 minutes to complete. When the installation is complete, you will receive a message from BDM stating so.

8. You may have to reinstall some programs such as Blackberry App World, special themes, or games you purchased. If you backed up your device, you can now allow BDM to restore your files.

9. To restore files and settings, go to the main screen on BDM and select Backup and Restore and then select Restore.

10. You will be prompted for the backup file from earlier, which by default has the date in the name of the file. Once completed you will be shown a message stating it is complete.

 

Let me know if you have any problems,

 

Doc

View solution in original post

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