I have tried to set up my email by going through the email set up wizard. it does not give me the option to add or create a new email. it gives me only 2 options: "i want t ouse a work email account with a BlackBerry Enterprise Server" or "I want to skip email setup"
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Are you supposed to have the Personal BIS (BlackBerry Internet Service) ... meaning not through your company? When I couldn't set up email from the device, I found the BES was put on my plan instead. Log into My Verizon and see what it says, then call customer service to change it if need be.
When Verizon ships a phone it is not set up you. You need to get all the service books etc. Last time I did this I just called tech support and they pushed the books to my phone then helped me set up all the basics including BIS access