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blackberry not receiving email or accessing internet

Miembro

My Blackberry Bold 9650 is not receiving email from any of my 3 accounts and it is not accessing the internet. I know this happened once before. I ran the diagnostic for the under options - mobil network. But I don't remember what to do  next.

Please help.

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Re: blackberry not receiving email or accessing internet

Líder Sénior

Try a battery pull.

Make sure your mobile network settings are properly set (Manage Connections>> Mobile Network>> Data Services ON, network Selection to Auto, Network technology to IXEV.  Check your service status - it may be a network outage in your area.

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Re: blackberry not receiving email or accessing internet

Community Manager
Community Manager

Hi there KateO!


Your Blackberry not receiving email just isn't right! Email access is so important so let's get you back into mobile data!

As always SuzyQ has provided excellent information! Hopefully these steps worked out! You can also stay up to date by processing a "Register Now"! Here are the steps:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=15842

Let me know if you're connected again!

Gracias,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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