I work for VZ landline and have a Bold 9930 company phone with data shut off. I have used backup assistant for years but now it stopped working. I uninstalled it and reinstalled but it still wont work. I was able to connect it to wifi, turn data setting on and then run the backup. Now it just sits for a minute and then says "backup assistant has lost network connection. Please retry your operation"
If you could even recommend another backup that would be fine.
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I don't see your name in the email. Anyway this is odd, my backup assistant stopped working over a month ago, I started your troubleshooting tips but didn't find anything wrong halfway through the list. So I tried the backup assistant and it now works. I definitely didn't fix anything did you?
A year or so ago the same thing happened and after chatting with tech support a few days later it was fixed.