I have been without Voicemail for the better part of 8 hours now. When I dial *86, it goes into a "Message Management System". I called a Verizon CSR, and she told me just to do *228 and wait approx 1-2 hours. It has been 6, and still nothing. Have any of you experienced this? If so, is it a network issue, or a phone issue.
It is possible Customer Service will have to go into your voicemail and reset your mailbox from their end. I would call CS again and be sure to tell them you tried the over the air update by calling *228. Hope they get it fixed for you.