Vaio 164 I'm sorry to learn you are having an issue with your BlackBerry. We are here to help you. What is happening? The software for Q10 is 10.3.2.556 and the Z10 is 10.3.2.556. DeloresK_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!