cancelar
Mostrar resultados para
Busca en su lugar
Quisiste decir:
Highlighted

Unable to get internet on my device

Miembro

I have not been able to get the internet through my device, blackberry curve.   I have been told that it is down for 24 to 48 hours.  Anyone having problems?

Labels (1)
0 Likes
1 Solution

Respuestas correctas
Highlighted

Re: Unable to get internet on my device

Novice

I do not show any service alerts related to Internet connections for the Blackberry device.  

 

In some instances, when you are having issues with email on your Blackberry, following the steps provided below may resolve the issue right away:

 

- Press the Menu button, and choose the Manage Connections icon, turn all connections off for 1 minute, turn all connections on. 

 

- Press Menu button, and choose Options icon, select Advanced Options, Select Host routing Table, press Menu button, select Register Now        

 

- Power the Blackberry off and remove the battery for 1 minute, then replace the battery and power the device on.

 

How to clean out your Cache

 

* Open your web browser.

* Select "Menu"

* Select "Options"

* Select "Cache Operations"

* Select "Clear History"

* Clear "Content Cache", "Pushed Content", and "Cookie Cache"

* Once this is completed, remove the back and the battery from the phone for about 20 seconds and put back together.

* Attempt to access Internet when the phone is back on.

 

Muchas gracias

 

RalphT_Verizonsupport

View solution in original post

0 Likes
Highlighted

Re: Unable to get internet on my device

Miembro

I keep getting invalid address when i try to access the internet

0 Likes
Highlighted

Re: Unable to get internet on my device

Miembro

Haven't had any issues this morning with internet however it could be a regional issue. Have you talked to Verizon?

 

Farmboychamp if thats your mobile number under device type would suggest removing it. No sense dangling it out there for anyone to get. Just a suggestion.

0 Likes
Highlighted

Re: Unable to get internet on my device

Novice

I do not show any service alerts related to Internet connections for the Blackberry device.  

 

In some instances, when you are having issues with email on your Blackberry, following the steps provided below may resolve the issue right away:

 

- Press the Menu button, and choose the Manage Connections icon, turn all connections off for 1 minute, turn all connections on. 

 

- Press Menu button, and choose Options icon, select Advanced Options, Select Host routing Table, press Menu button, select Register Now        

 

- Power the Blackberry off and remove the battery for 1 minute, then replace the battery and power the device on.

 

How to clean out your Cache

 

* Open your web browser.

* Select "Menu"

* Select "Options"

* Select "Cache Operations"

* Select "Clear History"

* Clear "Content Cache", "Pushed Content", and "Cookie Cache"

* Once this is completed, remove the back and the battery from the phone for about 20 seconds and put back together.

* Attempt to access Internet when the phone is back on.

 

Muchas gracias

 

RalphT_Verizonsupport

View solution in original post

0 Likes

Re: Unable to get internet on my device

Miembro

Every few weeks I notice the lack of email on my Curve 8530. When I go into connections and check service status I will find that Blackberry Internet Service is not connected. I have to do what RalphT_Verizonsupport suggested and turn all connections off, wait a minute, then turn it back on. A few minutes later, a get dozens of emails.

 

What could be turning off my internet service? I am pretty sure my version is up to date.

0 Likes
Highlighted

Re: Unable to get internet on my device

Sr. Member

Let me say this about that. Do you have your emails set on your computer to leave emails on the server? I had the same problem and when I spoke with VZW CS they reminded me I had to do that. I had to reinstall XP and of course it wiped out all my settings so I had to go do this again.

  In OE there is a setting under Tools,Internet Accounts, Properties,Advanced Tab, at the bottom of box, select Leave a copy of messages on server and I selected 5 days in there. That fixed my problem. 

Good luck.


JMB wrote:

Every few weeks I notice the lack of email on my Curve 8530. When I go into connections and check service status I will find that Blackberry Internet Service is not connected. I have to do what RalphT_Verizonsupport suggested and turn all connections off, wait a minute, then turn it back on. A few minutes later, a get dozens of emails.

 

What could be turning off my internet service? I am pretty sure my version is up to date.


 

0 Likes